1. Who We Are & Acceptance of These Terms

This website, https://robotswear.com (the “Website“), is owned and operated by RobotsWear LLC, a limited liability company registered under the laws of Georgia, with its registered office at Office 305, TechPark Tbilisi, 12 G. Lortkipanidze Street, Tbilisi 0105, Georgia (“RobotsWear“, “we“, “us” or “our“).

By accessing the Website, submitting an enquiry form, or engaging us for Services, you (“Client“, “you“) agree to be bound by these Terms of Service (“Terms“). If you act on behalf of a company, you represent that you are authorized to bind that company to these Terms.

If we sign a separate Master Service Agreement (“MSA“) or individually negotiated contract with you, that document prevails over these Terms to the extent of any conflict. These Terms then apply to your use of the Website and to any matters not covered by the negotiated contract.

2. Definitions

3. Use of the Website

You may use the Website for lawful purposes only. You agree not to:

• copy, scrape, reproduce or republish Website content (text, images, case studies, technical tables) without our prior written consent, except for short quotations with attribution and a link to the source page;
• attempt to gain unauthorized access to the Website, its server or connected systems;
• use the Website to transmit malware, spam or unlawful material;
• misrepresent your identity or affiliation when submitting forms.

All Website content is provided for general information about our Services. It does not constitute engineering, legal or compliance advice, and no professional relationship arises from your use of the Website. Metrics and case results shown on the Website reflect specific past projects and do not guarantee identical outcomes.

Information submitted via lead forms is processed in accordance with our Privacy Policy.

4. Services & Statements of Work

4.1. RobotsWear provides Services on a project basis. The specific scope, Deliverables, timeline, fees and any project-specific terms are defined in an SOW agreed by both parties. No obligation to perform Services arises until an SOW is accepted in writing (including by email confirmation) by both parties.

4.2. Each SOW incorporates these Terms by reference. In case of conflict between an SOW and these Terms, the SOW prevails for that engagement only, and only where the SOW expressly overrides a specific clause of these Terms.

4.3. Unless expressly stated in an SOW, all dates and durations are good-faith estimates. Timelines depend on the Client’s timely performance of its responsibilities under Section 5.

4.4. Exclusions. RobotsWear does not provide legal, insurance, accounting or tax services, opinions or advice. RobotsWear is not a notified body, certification body or testing laboratory; where Services support CE marking, UL certification or similar processes, RobotsWear prepares supporting documentation and analysis, while formal conformity assessment remains the responsibility of the Client and the relevant assessment bodies.

4.5. Acceptance of Deliverables. Unless an SOW provides otherwise, the Client has ten (10) business days from delivery of a Deliverable to accept it or provide written notice of material non-conformity with the SOW. Absent such notice, the Deliverable is deemed accepted. RobotsWear will remedy documented material non-conformities within a reasonable period at no additional charge; such remedy is the Client’s primary remedy for non-conforming Deliverables.

5. Client Responsibilities

The Client shall, at its own expense and in a timely manner:

• provide accurate and complete information about its robots, fleet, sites, use cases, safety requirements and applicable internal policies;
• provide safe access to sites, robots, hardware documentation and personnel reasonably required for the Services;
• designate a project contact authorized to make decisions and approve Deliverables;
• obtain all consents and permissions required for RobotsWear to work on Client or third-party hardware (including OEM consents where relevant);
• remain responsible for the operation of its robots and for compliance of its final products and deployments with applicable laws and standards.

RobotsWear is not liable for delays or defects caused by inaccurate information, late approvals, restricted access or acts or omissions of the Client or its other contractors.

6. Fees, Invoicing & Payment

6.1. Fees are set out in the applicable SOW and may be structured as fixed fees, milestone payments, time-and-materials rates, or a combination. Unless stated otherwise, all fees are quoted in EUR or USD, exclusive of VAT and other applicable taxes, duties, shipping and travel expenses, which are charged additionally where applicable.

6.2. Unless an SOW provides otherwise: (a) fixed-fee projects require an advance payment of fifty percent (50%) before commencement, with the balance due upon delivery; (b) time-and-materials engagements are invoiced monthly in arrears.

6.3. Invoices are payable within fourteen (14) calendar days of the invoice date by bank transfer to the account stated on the invoice.

6.4. Invoice disputes. If the Client disputes any invoice item in good faith, it must notify RobotsWear in writing within ten (10) business days of the invoice date and pay the undisputed portion when due. The parties will resolve the dispute promptly and in good faith.

6.5. Late payment. Overdue amounts accrue interest at 0.05% per day (capped at 10% of the overdue amount). RobotsWear may suspend performance of Services upon seven (7) days’ written notice if any undisputed invoice remains unpaid for more than fourteen (14) days after its due date, and timelines will be extended accordingly.

6.6. Physical prototypes, material samples and fitted apparel produced under an SOW remain the property of RobotsWear until the corresponding fees are paid in full.

7. Changes to Scope (Change Control)

Either party may request changes to the scope, Deliverables or timeline of an SOW. No change is binding until documented in a written change order (email confirmation by authorized representatives is sufficient) stating the impact on fees and schedule. RobotsWear may decline changes that are technically infeasible or would compromise safety or compliance of the Deliverables.

8. Intellectual Property

8.1. Background IP. Each party retains all rights in its Background IP. Nothing in these Terms transfers ownership of RobotsWear’s methodologies, audit frameworks, checklists, material libraries, base patterns, templates, software tools or know-how, whether or not used in producing Deliverables.

8.2. Deliverables. Upon full payment of all fees due under the applicable SOW, the Client receives ownership of the project-specific Deliverables created for the Client under that SOW, except for RobotsWear Background IP embedded in them.

8.3. License to embedded Background IP. To the extent Deliverables incorporate RobotsWear Background IP, RobotsWear grants the Client a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use such embedded Background IP solely as part of the Deliverables and for the Client’s internal business purposes, including through its contractors. This license does not permit standalone resale or distribution of RobotsWear Background IP.

8.4. Client materials. The Client grants RobotsWear a limited license to use Client-provided materials, documentation and data solely for the purpose of performing the Services.

8.5. Portfolio use. RobotsWear may identify the Client by name and describe the engagement in general, non-confidential terms for marketing purposes, unless the Client opts out in writing or an NDA provides otherwise. Publication of photographs, metrics or case details always requires the Client’s prior written approval.

8.6. Non-infringement. RobotsWear warrants that Deliverables, as delivered, will not knowingly infringe third-party intellectual property rights. This warranty does not extend to modifications made by the Client, combination with items not supplied by RobotsWear, or use outside the scope contemplated by the SOW.

9. Confidentiality

9.1. Each party shall protect the other party’s Confidential Information with at least the same degree of care it uses for its own confidential information, and no less than a reasonable degree of care, and shall use it solely for the purposes of the engagement.

9.2. Confidential Information may be disclosed to employees, affiliates and subcontractors who need it for the engagement and who are bound by confidentiality obligations no less protective than these Terms. Each party remains responsible for its representatives’ compliance.

9.3. Obligations do not apply to information that: (a) is or becomes public without breach; (b) was lawfully known before disclosure; (c) is independently developed without use of the Confidential Information; or (d) is lawfully received from a third party without restriction.

9.4. If disclosure is required by law or court order, the receiving party shall, where legally permitted, promptly notify the disclosing party and cooperate in seeking protective measures.

9.5. Confidentiality obligations survive for five (5) years after termination of the relevant engagement; obligations regarding trade secrets survive for as long as the information remains a trade secret.

9.6. Upon written request, each party shall return or destroy the other party’s Confidential Information, except for copies retained under mandatory law or standard backup procedures, which remain protected under this Section.

9.7. The parties may sign a separate non-disclosure agreement (“NDA“) before or during an engagement. In case of conflict, the NDA prevails over this Section.

10. Data Protection

10.1. Each party shall comply with applicable data protection laws, including the Law of Georgia on Personal Data Protection and, where applicable to the engagement, the EU General Data Protection Regulation (GDPR).

10.2. Details of how RobotsWear processes personal data collected via the Website are set out in our Privacy Policy.

10.3. Where the Services involve processing of personal data on behalf of the Client (for example, video recordings from user testing sessions), the parties will enter into a separate data processing agreement defining roles, purposes, security measures and sub-processors.

11. Warranties & Standard of Care

11.1. RobotsWear warrants that the Services will be performed in a professional and workmanlike manner, with the care and skill ordinarily exercised by qualified professionals providing similar HRI consulting and engineering services under comparable circumstances, and in material conformity with the applicable SOW.

11.2. Where Deliverables reference safety standards (such as ISO 10218, ISO/TS 15066, ISO 13482) or regulatory frameworks (such as CE marking or UL schemes), RobotsWear warrants that its analysis reflects the versions of those standards identified in the SOW as of the SOW date. The Client remains responsible for final conformity of its products and deployments, which depends on factors outside RobotsWear’s control.

11.3. For physical items (prototypes, apparel, protective skins) produced by RobotsWear, RobotsWear warrants conformity with the agreed specification for ninety (90) days from delivery under normal use. The exclusive remedy is repair, replacement or re-performance at RobotsWear’s option. This warranty excludes normal wear, misuse, unauthorized modification and use outside the specified environment.

12. Service Levels & Support

12.1. Where an SOW includes ongoing support (for example, a fleet support SLA or IoT wear-monitoring service), the specific service levels — response times, support hours, reporting frequency and remedies — are defined in that SOW or its SLA annex.

12.2. Unless the applicable SLA provides otherwise, RobotsWear’s default support commitments for active support engagements are: acknowledgment of support requests within one (1) business day; workaround or action plan for critical issues within three (3) business days. Business days follow the Georgian calendar, Monday–Friday, 09:00–18:00 (GMT+4).

12.3. Service credits or other SLA remedies defined in an SOW are the Client’s sole and exclusive remedy for failure to meet the corresponding service levels.

12.4. SLA commitments exclude delays caused by the Client’s systems or personnel, third-party hardware or software, scheduled maintenance notified in advance, and force majeure events.

13. Compliance & Certifications

• RobotsWear performs its Services with reference to internationally recognized robotics safety standards, including ISO 10218, ISO/TS 15066 and ISO 13482, as identified in each SOW.
• Audit reports and compliance gap analyses represent RobotsWear’s professional assessment at the time of performance and based on information made available by the Client; they are not certificates of conformity.
• The Client is responsible for export control, sanctions and import compliance related to hardware it ships to or from RobotsWear’s facilities.
• Each party warrants that it complies with applicable anti-bribery and anti-corruption laws in connection with the engagement.

14. Limitation of Liability

14.4. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for willful misconduct, gross negligence, or death or personal injury caused by a party’s negligence.

14.5. The Client acknowledges that the fees reflect this allocation of risk, and that RobotsWear’s role is advisory and engineering support: operational deployment decisions, robot operation and end-user safety management remain under the Client’s control.

14.6. Claims under an SOW must be brought within twelve (12) months after the Client became aware, or reasonably should have become aware, of the circumstances giving rise to the claim.

15. Indemnification

15.1. By RobotsWear. RobotsWear shall defend and indemnify the Client against third-party claims alleging that a Deliverable, as delivered and used within the scope of the SOW, infringes that third party’s intellectual property rights, provided the Client promptly notifies RobotsWear, grants control of the defense and reasonably cooperates. If a Deliverable is found infringing, RobotsWear may modify it, procure rights, or refund the fees paid for the affected Deliverable, which shall be the Client’s exclusive remedy for such claims.

15.2. By the Client. The Client shall defend and indemnify RobotsWear against third-party claims arising from: (a) materials, specifications or instructions provided by the Client; (b) the Client’s operation of robots and deployments, including modifications of Deliverables made by or for the Client; and (c) the Client’s breach of applicable law.

15.3. Indemnification obligations are subject to the limitations in Section 14, except for RobotsWear’s IP indemnity in Section 15.1, which is subject to a separate cap equal to two (2) times the fees paid under the relevant SOW.

16. Term, Suspension & Termination

16.1. These Terms apply from your first use of the Website or acceptance of an SOW and continue until terminated as set out below. Each SOW runs for the period stated in it.

16.2. Termination for convenience. Unless an SOW provides otherwise, the Client may terminate an SOW for convenience on fourteen (14) days’ written notice, paying: (a) fees for Services performed and Deliverables completed or in progress up to the effective date; and (b) non-cancellable costs and commitments reasonably incurred (including materials and prototyping costs).

16.3. Termination for cause. Either party may terminate an SOW if the other party materially breaches it and fails to cure within fourteen (14) days of written notice, or becomes insolvent or subject to bankruptcy proceedings.

16.4. Upon termination, the Client shall pay all amounts due, and each party shall return or destroy the other’s Confidential Information upon request. Sections 8–10, 14, 15, 18 and 19 survive termination.

17. Force Majeure

Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, war, sanctions, epidemics, governmental actions, power or internet infrastructure failures, and supply chain disruptions affecting specialized materials. The affected party shall notify the other promptly and use reasonable efforts to mitigate. If a force majeure event continues for more than sixty (60) days, either party may terminate the affected SOW on written notice.

18. Governing Law & Dispute Resolution

18.1. These Terms and each SOW are governed by the substantive laws of Georgia, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

18.2. Negotiation first. The parties shall first attempt to resolve any dispute arising out of or relating to these Terms or an SOW through good-faith negotiations between senior representatives within thirty (30) days of written notice of the dispute.

18.3. Arbitration. Any dispute, controversy or claim arising out of or relating to these Terms or any SOW, including their existence, validity, interpretation, performance, breach or termination, that is not resolved by negotiation shall be finally settled by arbitration administered by the Georgian International Arbitration Centre (GIAC) in accordance with its Arbitration Rules in force at the time of filing. The seat of arbitration shall be Tbilisi, Georgia; the language of the arbitration shall be English; the tribunal shall consist of one arbitrator unless the parties agree otherwise. The award shall be final and binding and enforceable under the New York Convention of 1958.

18.4. Nothing in this Section prevents either party from seeking interim or injunctive relief from a competent court to protect its intellectual property or Confidential Information.

19. General Provisions

• Independent contractor. RobotsWear performs the Services as an independent contractor. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship.
• Subcontracting. RobotsWear may engage qualified subcontractors, remaining responsible for their performance and confidentiality compliance.
• Assignment. Neither party may assign these Terms or an SOW without the other party’s written consent, except to an affiliate or in connection with a merger or sale of substantially all assets, upon written notice.
• Notices. Legal notices shall be sent in writing to the addresses stated in the SOW or, for RobotsWear, to [email protected] and the registered office address. Routine project communication may be conducted by email.
• Entire agreement. These Terms, together with the applicable SOW, NDA and Privacy Policy, constitute the entire agreement regarding their subject matter and supersede prior discussions.
• Severability. If any provision is held invalid, the remainder continues in effect, and the invalid provision shall be replaced with a valid one that most closely reflects its intent.
• No waiver. Failure to enforce any provision is not a waiver of the right to enforce it later.
• Changes to these Terms. We may update these Terms from time to time. The current version, with its effective date, is always published at https://robotswear.com/terms/. Material changes do not apply retroactively to SOWs already in force: each SOW is governed by the version of the Terms effective on its acceptance date.
• Language. These Terms are drawn up in English. Translations, if provided, are for convenience only; the English version prevails.

20. Contact

Questions about these Terms, requests for a Master Service Agreement, NDA or data processing agreement:

RobotsWear LLC
Office 305, TechPark Tbilisi
12 G. Lortkipanidze Street
Tbilisi 0105, Georgia
Email: [email protected] (legal) · [email protected] (general)

Version 1.0 — effective 1 August 2026.

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